FAQ

Most frequent questions and answers

It may take up to 24 hours for Canada Post to update their system with the tracking number. If after 24 hours the tracking still does not work, please email us at Support@bckronikk.com

Don’t worry! Just email us at Support@bckronikk.com so we have new ideas for products.

If you double check your shipping information and it is all correct and If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code in the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.

If we haven’t received/accepted your payment.
1. Place an entirely new order for the items you want.
2. Email Support@bckronikk.com and request that we cancel your OLD order.
3. Follow the payment instructions to complete your new order.

If we had already accepted your payment
If your order status is “Processing” or “Completed”:
Unfortunately we cannot make any changes to the order. It’s too late.
If your order status is “On Hold” or “Pending”:
Cancel your pending payment. Place a new order for the items you want, and re-submit payment according to your new payment instructions.
Note: We can edit shipping details anytime before the order is set to “Completed”. Please contact us immediately if you need to update your destination shipping address.
Note: You can check the status of your order in your My Orders section.

We are open Monday to Friday from 9 a.m. to 6 p.m.

Weekends: We visualize orders and will accept e-transfer payments. We will mark your order as “processing”. Any orders made over the weekend will be shipped out on Monday.

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